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Job Opportunities: Ticketing Services Representative (seasonal, full-time)

JOB DESCRIPTION

POSITION: Ticketing Services Representative (seasonal, full-time)
REPORTS TO: Ticketing Services Manager
CLASSIFICATION: Seasonal, hourly, nonexempt. 0-40 hours weekly. Evenings and weekends required.
COMPENSATION: Commensurate with experience, payable on an alternate week basis in arrears.
OVERTIME/COMP TIME: N/A
BENEFITS: Paid vacation, group health (PPO or HSA plans) and dental plans, FSA, and 403(b) retirement plan are available. Paid sick leave accumulates based on working hours. 
Application deadline: July 1, 2017
Contact name: Mary Jennings
Contact email: mjennings@tucsonsymphony.org
Contact phone: (520) 620-9174
Website: www.tucsonsymphony.org/
Application procedure: Please send a résumé and a letter of interest, including references, via email to Mary Jennings, Finance Manager/HR, Tucson Symphony Orchestra

The Ticketing Services Representative supports the Ticketing Services Manager in assuring a cost-effective and customer-service oriented box office.

  1. Minimum qualifications and scheduling requirements:
    1. Professional verbal and written skills in English.
    2. Knowledge of Microsoft Excel, Word, and Outlook.
    3. Proficiency in learning to use specialized computer software and hardware quickly.
    4. Reliable transportation to performance venues for setup (including, but not limited to, Tucson Music Hall, Catalina Foothills High School, and St. Andrew’s Presbyterian Church).
    5. Customer service and sales experience both in person and by phone, including the abilities to handle complaints and issues efficiently and in a courteous and professional manner, to maintain a high level of productivity, to multitask, and to work well as a team player in a group atmosphere.
    6. An appreciation of symphonic music and the ability to communicate enthusiasm about this art form to patrons.
    7. Flexibility to adjust work schedule to seasonal demands; weekly hours may vary from 0-40 hours:
      1. Evening and weekend work is required. 40 hours weekly will typically be scheduled during the September–May concert season.
      2. Fewer or zero work hours may be scheduled during months when no performances are scheduled (typically June–August). 
  2. Desired additional qualifications:
    1. Knowledge of TM Archtics ticketing software (or comparable ticketing software) and knowledge of SQL syntax and operators.
    2. Expert proficiency in Microsoft Excel.
    3. Professional verbal and written skills in an additional language (Spanish is highly desirable).
    4. At least one year experience in ticket sales and/or customer service and cash handling.
    5. An understanding of symphonic and other music genres, and the ability to educate patrons about repertoire.
  3. The Ticketing Services Representative’s duties are:
    1. Customer Service, Professionalism and Patron Continuum
      1. To assist the Ticketing Services Manager in the day-to-day operations of the Box Office, such that a cordial and productive relationship is developed and maintained with the public through the prompt handling of patron concerns in a professional manner representative of the policies, procedures and culture established by the TSO.
    2. Sales
      1. To sell season and single tickets to customers who walk-in, order by telephone, and place mail orders, including suggestively selling events and donations to maximize ticket sales.
    3. Data Entry
      1. To enter patron data entry accurately and completely, meeting strict data integrity guidelines as outlined by the Ticketing Services Manager: correct and complete data entry improves marketing and fundraising initiatives and potential for improved patron continuum development.
      2. To prepare daily ticket sales reports.
      3. To reconcile daily cash and check receipts, including following closing of the box office at each event.
      4. To process complimentary ticket orders, including receipt of proper authorization.
    4. Other duties as assigned