|POSITION:||Ticketing Services Representative (seasonal, part-time)|
|REPORTS TO:||Ticketing Services Manager|
|CLASSIFICATION:||Seasonal, hourly, nonexempt. 0-30 hours weekly. Evenings and weekends required.|
|COMPENSATION:||Commensurate with experience, payable on an alternate week basis in arrears.|
|BENEFITS:||Paid vacation, group health and dental plans, and retirement plan are not available for positions working fewer than 20 hours weekly. Paid sick leave accumulates based on working hours.|
|Application deadline:||July 1, 2017|
|Contact name:||Mary Jennings|
|Contact phone:||(520) 620-9174|
|Application procedure:||Please send a résumé and a letter of interest, including references, via email to Mary Jennings, Finance Manager/HR, Tucson Symphony Orchestra|
The Ticketing Services Representative supports the Ticketing Services Manager in assuring a cost-effective and customer-service oriented box office.
- Minimum qualifications and scheduling requirements:
- Professional verbal and written skills in English.
- Knowledge of Microsoft Excel, Word, and Outlook.
- Proficiency in learning to use specialized computer software and hardware quickly.
- Reliable transportation to performance venues for setup (including, but not limited to, Tucson Music Hall, Catalina Foothills High School, and St. Andrew’s Presbyterian Church).
- Customer service and sales experience both in person and by phone, including the abilities to handle complaints and issues efficiently and in a courteous and professional manner, to maintain a high level of productivity, to multitask, and to work well as a team player in a group atmosphere.
- An appreciation of symphonic music and the ability to communicate enthusiasm about this art form to patrons.
- Flexibility to adjust work schedule to seasonal demands; weekly hours may vary from 0-30 hours:
- Evening and weekend work is required, particularly during the September–May concert season.
- More frequent work during daytime office hours is required during subscription renewal periods (typically February–April).
- Fewer or zero work hours may be scheduled during months when no performances are scheduled (typically June–August).
- Desired additional qualifications:
- Knowledge of TM Archtics ticketing software (or comparable ticketing software) and knowledge of SQL syntax and operators.
- Expert proficiency in Microsoft Excel.
- Professional verbal and written skills in an additional language (Spanish is highly desirable).
- At least one year experience in ticket sales and/or customer service and cash handling.
- An understanding of symphonic and other music genres, and the ability to educate patrons about repertoire.
- The Ticketing Services Representative’s duties are:
- Customer Service, Professionalism and Patron Continuum
- To assist the Ticketing Services Manager in the day-to-day operations of the Box Office, such that a cordial and productive relationship is developed and maintained with the public through the prompt handling of patron concerns in a professional manner representative of the policies, procedures and culture established by the TSO.
- To sell season and single tickets to customers who walk-in, order by telephone, and place mail orders, including suggestively selling events and donations to maximize ticket sales.
- Data Entry
- To enter patron data entry accurately and completely, meeting strict data integrity guidelines as outlined by the Ticketing Services Manager: correct and complete data entry improves marketing and fundraising initiatives and potential for improved patron continuum development.
- To prepare daily ticket sales reports.
- To reconcile daily cash and check receipts, including following closing of the box office at each event.
- To process complimentary ticket orders, including receipt of proper authorization.
- Other duties as assigned